Terms and Conditions

As a Unitech (www.unitech.qa) client, you agree to be bound to the terms below. They are comprehensive terms that govern all our services, rights & financial obligations. Please read the agreement patiently and carefully.

A. Agreement Between Unitech & Customer

This agreement consists of 5 sections:

General Terms: Applicable to ALL clients.
.qa Domain Administration's Terms and Conditions: Applicable only for .qa domain registration clients.
Domain Name License Agreement: A template copy of the Domain Name License for all .qa Domains that you will agree to upon registering your .qa domain.
Cancellation Policy for Domain Registration: Applicable for all Domain registration orders.
Warranty for all .qa Domains: A copy of the Warranty for all .qa Domains.

Unitech is a Qatar-based domain registrar company, CRA accredited.

B. Unitech.qa General Terms of Service

1. Account Setup

Unitech.qa will set up your account after receiving payment and after our payment partner(s) have screened the order for fraud. It is mandatory to verify your email and phone number before placing your first order. This ensures the security of your account and helps prevent unauthorized access.

During the account setup process, you must provide an email address that is not associated with the domains you are signing up under. This email address will be used for all communications regarding your Unitech.qa account.

For added security, every client is required to enable two-factor authentication (2FA) using either email or an authentication app. This additional layer of security helps protect your account from unauthorized access and ensures the safety of your personal information and services.

Accounts paid through Sadad will be instantly activated. Domain names will be registered in real-time with the registry, and hosting and server accounts will be provisioned immediately. An email notification will be sent to the registered email address upon activation; please check your inbox, including your junk folder, and whitelist our emails to ensure you receive our communications.

2. Content

Services provided by Unitech.qa may not be used for unlawful or unacceptable purposes. Examples of unacceptable material include, but are not limited to, websites that:

Violate Qatar laws directly or indirectly
Distribute pirated software
Promote hate, racism, or hack programs
Contain pornography, illegal content, or drugs

Please refer to Qatar's cybercrime laws for further guidance. Contact us if you are unsure about the content of your site before signing up.

3. Zero Spam Tolerance Policy

Unitech.qa has a zero tolerance stance against unsolicited email, bulk emailing, and spam. Safe lists and double opt-in emails are considered spam. Accounts found sending spam will be suspended or terminated without notice.

Clean-up Fee: We reserve the right to charge a clean-up fee based on the number of spam emails sent. It is the account holder's responsibility to prevent their account from being used to send spam.

Protection Measures: We use third-party email relayers to filter spam and protect our servers from IP blacklisting.

4. Payments & Subscriptions

You agree to provide appropriate payment for the services received from Unitech.qa, in advance of the time period during which such services are provided. Unless you notify Unitech.qa of your desire to cancel any or all services received, those services will be billed on a recurring basis.

4.1 Payment Methods

Unitech.qa accepts various payment methods, including:

Sadad: Instant activation for accounts paid through Sadad.
Credit card (Visa, MasterCard, AMEX)
Apple Pay, Google Pay

4.2 Renewals & Suspensions

You will receive email reminders before the end of the billing cycle. It is your responsibility to monitor these emails. Unpaid invoices will result in service suspension and eventual termination, including data loss.

5. Backups and Data Loss

Your use of the service is at your sole risk. Unitech.qa is not responsible for files and data residing on your account. You agree to maintain backups of all files and data stored on our servers.

5.1 Backup Terms

We perform frequent data backups of all accounts but are not responsible for damaged backups, missing files, or corruptions during the backup/restore process.

5.2 Customer Responsibility

Customers are advised to keep their own backups and follow the rule of three backups: one local, one offsite, and one on a portable external drive. Unitech.qa offers professional backup services as an addon.

6. Cancellations & Refunds

Unitech.qa reserves the right to cancel accounts at any time if terms of service are violated. Clients may cancel their account at any time. No refunds are available for domain name registrations.

7. Resource Usage (For Hosting Clients Only)

Users may not:

Use 25% or more of system resources for longer than 90 seconds
Run unattended server-side processes
Run software that interfaces with IRC networks

8. Bandwidth Usage (For Hosting Clients Only)

You are allocated a monthly bandwidth allowance. Exceeding this allocation may result in account suspension until more bandwidth is purchased or the next allocation period begins.

8.1 Unlimited Web Hosting

We offer unlimited web space and monthly data transfer under a fair use policy, which includes:
Using the service in good faith for personal or small to medium business pages
Not using services for file hosting/storage/sharing

9. 30 Days Free "Try Me" Hosting

We offer a 30-day free "Try Me" hosting period. If the hosting service is not upgraded by the 35th day, the hosting account will be automatically terminated and all data will be lost. It is highly recommended to upgrade if you want to continue using the service. (This is for testing our hosting quality, not for production, so please be aware that you don't loose your data by not upgrading the Try Me hosting.)

10. Price & Package Changes

Unitech.qa reserves the right to change prices and resource allocations for plans at any time. Current clients will not be affected until the next billing cycle.

11. Communication & Support

Customers will receive service announcements and updates via email. Technical support is available through the support ticket system in the client area. We do not offer phone support or support via live chat unless purchased as an addon.

12. Termination and Access

Unitech.qa reserves the right to terminate access to services at any time, with or without notice, for violations of the Terms of Service or misuse of system resources. All fees paid are non-refundable. Termination may result in the forfeiture of information associated with your account.

13. Indemnification

Customers agree to indemnify and hold Unitech.qa harmless from any demands, liabilities, losses, costs, and claims arising from any service provided or product sold by the customer.

14. Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied, for services we provide, including loss of data resulting from delays, non-delivery, or service interruptions.

15. Changes to the Terms of Service

Unitech.qa reserves the right to revise these policies at any time without notice. The terms are governed by the laws of Qatar.

C. Domain Administration's Terms and Conditions

1. Registrar’s Agency

Unitech.qa agrees and covenants to act as an agent for the Communications Regulatory Authority (CRA) for the sole purpose, but only to the extent necessary, to enable the CRA to receive the benefit of rights and covenants conferred to them under this Registrant Agreement.

2. Registration of Domain Names

Domain Name Application: A Domain Name Application must be in the form prescribed under the CRA Policies. The Domain Name must comply with the CRA Policies.

Proprietary Rights: The Registrar and the Registrant do not have any proprietary right arising from:

the Registered Name; or
the entry of a Domain Name in the Registry Database.

Personal Information: All personal information pertaining to the Registrant is held by the CRA for the benefit of the public of Qatar.

3. Disclosure Rights

The CRA, the right to publicly disclose to third parties all information relating to the Registered Names in accordance with the CRA Policies;

The Registrar, the right to disclose to the CRA Registry all information which is reasonably required by the CRA Registry in order to Register the Domain Name in the Registry; and

The CRA Registry, the right to publicly disclose to third parties all information relating to the Registered Name to enable the CRA Registry to maintain a public WhoIs service, provided that such disclosure is consistent with all relevant CRA Policies.

4. Change of Registrar

Transfer of Sponsorship: The Registrar must ensure that the Registrant can easily transfer Sponsorship of the Registered Names the subject of this Agreement to another Registrar in accordance with the CRA Policies.

5. Termination Conditions

In the event that:

the Registrar is no longer a Registrar;
the Registrar's Accreditation is suspended or terminated; or
the Registry-Registrar Agreement (RRA) is terminated by the CRA,

the Registrant is responsible for transferring the Registered Domain Name the subject of this Agreement to a new Registrar in accordance with the CRA Policies within 30 Calendar Days of written notice being provided to the Registrant by the CRA. In such cases, the Registrar must not charge the Registrant any fee for the transfer of the Registered Domain Name.

6. Registrar’s Obligations

Notice Requirement: The Registrar must immediately give written notice to the Registrant if:

the Registrar is no longer a Registrar;
the Registrar's Accreditation is suspended or terminated; or
the Registry-Registrar Agreement (RRA) is terminated by the CRA.

7. Public Notice

The CRA may post notice of the above events on its website and may give written notice specifically to the Registrant.

D. Domain Name License Agreement

1. Definitions and Interpretations

1.1 Terms Interpretation:

Terms used in this Agreement have the same meaning as those used in the Registrant Agreement unless otherwise defined.

1.2 Defined Terms:

.qaDA Policies: Policies, guidelines, etc., issued by the Qatar Domains Registry Authority (.qaDA).
Registry-Registrar Agreement:
Domain Name License Period: Period from [start date] to [end date].
Registrant Agreement: Agreement between You and the Registrar.
Registrar: SocialTech, the registrar.
Warranties: The Registrant Warranties Policy.
You: Refers to both the signer of the Agreement and the Registrant.

2. Agreement Terms

By registering a .QA domain through Unitech, you agree to comply with the following policies as set forth by the Communications Regulatory Authority (CRA) Qatar:

Mandatory .COM.QA Purchase: Any Qatar-based company requesting a .QA domain is required to also purchase the corresponding .COM.QA domain. Valid Company Registration documents must be provided during this process, regardless of whether the .COM.QA domain will be actively used.
Hosting Requirements for SLDs: All Second-Level Domains (SLDs) such as .com.qa, .net.qa, etc., must be hosted on servers located within Qatar.
Redirect Requirement: Local companies wishing to register a .qa domain must first register a .com.qa or .net.qa domain. The .qa domain should be set up to redirect to their .com.qa or .net.qa website.
Email Verification: Upon registration, you are required to verify your email address. An email will be sent to you with a verification link, which must be clicked to complete the registration process and activate your Unitech account.

By proceeding with the registration, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of the Registrant Agreement.

2.1 License Grant:

We grant You a license to use the Domain Name for website operation purposes but not any other intellectual property rights associated with the Domain Name.

2.2 Compliance:

You must comply with the terms of this Agreement, the Registrant Agreement, Warranties, and all applicable .qaDA Policies.

3. Term of Agreement

3.1 Duration:

Effective until the Domain Name License Period expires or terminated by Us according to Section 3.2.

3.2 Termination:

We may terminate this Agreement without notice if You breach any terms, the Registrant Agreement, Warranties, or relevant .qaDA Policies.

4. Exclusion of Liability and Indemnity

4.1 Liability Waiver:

We are not liable to You for any matter arising from the Registrant Agreement, Warranties, .qaDA Policies, actions of Registrars, Resellers, or Your use of the Domain Name.

4.2 Representation Disclaimer:

We make no representations regarding the Domain Name or Your use of it. You waive any liability We may incur due to Your use.

4.3 Indemnification:

You warrant that Your use of the Domain Name won't infringe third-party rights and indemnify Us for any liability or damage resulting from Your use.

E. Cancellation Policy for Domain Registration

Grace Period: If a Registrant requests deletion of a Domain Name within three 24 hours of its creation:
The Domain Name is 'Cancelled'.
Any Domain Name Server Records are removed from the DNS Service.
The registrant may request a full refund, less QAR 60 administration fee.
This policy applies specifically to .qa domain registrations.

This adaptation reflects our commitment to providing a smooth cancellation process while ensuring administrative costs are covered appropriately, aligning with the Qatari currency (QAR) for transactions involving .qa domains.

F. Warranty for .qa Domains

By submitting this Application for a Domain Name, you confirm your eligibility to hold the Domain Name specified in this Application.
You assert that all information provided in this Application is true, complete, correct, and not misleading.
Any falsification, incompleteness, incorrectness, or misleading information in this Application, or any submission made in bad faith, will result in the cancellation of the Domain Name License, leading to the permanent loss of use of the Domain Name.

G. ICANN Registrants' Benefits and Responsibilities

By submitting this Application for a Domain Name, you acknowledge that your domain name registration and any privacy/proxy services used in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.

Please refer to ICANN's Registrants' Benefits and Responsibilities for more details. Click here to access the document.

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